ArcaMax

Q: My wife and I booked business-class tickets to Cairo through Austrian Airlines and Lufthansa for a tour of Egypt. The tour operator canceled the trip after the conflict in the Middle East. When I called Austrian to rebook, the agent misunderstood that the tour was canceled, and they canceled our booking.

The airline only refunded $108 ...Read more

Q: I need your help with a baggage nightmare that's been going on for months. Last year, I flew from Bangalore to Chicago on Air France. One of my two checked bags went missing. But here's where it gets weird: The Air France representative at the airport asked me about a "third bag" that I never checked.

I have Flying Blue Silver status, which ...Read more

Q: I recently booked a Hertz rental car through Expedia for pickup at Fargo Airport. The reservation clearly stated that I could cancel at any time before pickup without a penalty. Three days before my rental, I canceled the reservation through Expedia and received an email confirming my cancellation without a cancellation fee.

Imagine my ...Read more