ArcaMax

Q: I rented a Mercedes van for two weeks through RVshare, a rental company. It rained on the way home, and water leaked through the air conditioner vent. After I returned the van, RVshare kept my $1,500 deposit.

Here are a few facts about our rental: First, when it rained, the air conditioner vent would leak. The owner of the van lied and said ...Read more

Q: I booked a hotel in Wroclaw through Booking.com. I canceled my reservation well within the free cancellation period, but then I discovered a charge on my card for the full amount of $742.

I reached out to Booking.com, and a representative told me that I would be refunded within 10 days. This didn't happen. I called back, and this time, a ...Read more

Q: I'm trying to get a refund for a ticket on ITA, and I'm hoping you can help me. We had tickets on ITA to fly from Dallas to Barcelona to catch a cruise. My grandson, Jacob, could not make the cruise, so four months before our departure, I called ITA to cancel his flight.

Just before our departure, I checked the remaining three passengers, ...Read more